Table of Contents
1. Introduction
This Refund Policy explains how refunds are handled for all digital tools, online utilities, website development services, and custom software solutions provided through Mr Webapp (“we,” “our,” “the company”).
Since our platform offers online tools, scanners, converters, calculators, and development services, it is important to clarify when refunds are available, when they are not, and how you can request one.
We believe in providing clear, fair, and transparent refund rules that protect both our customers and our business.
2. Nature of Our Digital Products
Mr Webapp provides:
Free online tools (cam scanner, words counter, converters, utilities)
Paid website development services
Paid mobile application development
Custom digital solutions
Subscription-based enhancements (if applicable in future)
Many of our tools are instant-access digital services, meaning once accessed, consumed, or delivered, they cannot be “returned”—therefore refund eligibility depends on the type of service purchased.
3. Refund Eligibility for Digital Services
3.1 Free Tools (No Refund Needed)
Most tools on Mr Webapp are free. No charges → no refunds required.
3.2 Website Development Services
Refunds may be granted within:
0–7 days after payment IF no work has started
Partial refund (20–50%) if work has started but less than 50% completed
No refund after project is 50%+ completed or delivered
The reason: our team invests time, labor, design, and development hours that cannot be reversed.
3.3 Digital Deliverables (One-Time Files / Custom Items)
Refunds not available for:
Custom design work
Delivered source code
Delivered templates
Delivered digital assets
Completed tools / calculators
Completed branding kits
Because these are custom-created and permanently delivered.
3.4 Subscription Services (If Implemented in Future)
If Mr Webapp launches subscription plans later, the rules will be:
Refunds only if service was not used
No refund for partially used months
No refund after auto-renewal unless canceled before billing date
4. Refunds for Failed or Duplicate Payments
You may request a refund if:
You were charged twice
The payment was processed by mistake
Your bank auto-deducted without confirmation
Your purchase failed but payment was captured
In such cases, we refund 100% within 7–15 business days.
5. How to Request a Refund
To request a refund:
Email us at info@mrwebapp.com
Use the subject line: Refund Request – [Order ID]
Provide:
Your full name
Order ID or proof of payment
Date of purchase
Reason for refund
Any supporting screenshots
Our team will reply within 48–72 hours.
6. Refund Processing Time
Once approved:
Local bank refunds: 5–7 working days
International refunds: 7–15 working days
Wallet/app payments: 1–3 days (depending on provider)
7. Non-Refundable Situations
Refunds will not be issued for:
Change of mind after project is delivered
Misunderstanding a feature clearly explained
Not utilizing the purchased service
Hiring another developer midway
Delays caused by customer
Custom work already delivered
Third-party software compatibility issues
Ignoring instructions or documentation
8. Customer Responsibilities
You agree to:
Provide correct project requirements
Cooperate during development
Test the product upon delivery
Read tool descriptions carefully
Ask questions before purchasing
9. Company Responsibilities
We promise to:
Deliver services as described
Communicate clearly
Provide professional-quality work
Fix errors within agreed scope
Ensure transparency in progress
10. Changes to This Refund Policy
Mr Webapp may update this policy at any time. Updates will be posted with a new “Last Updated” date.